Claims & Damages

Claimant Procedure

NB: APPLIES WITHIN 24 HOURS OF RECEIVING GOODS.

Please unpack all goods and inspect for any damage.

  • If damage has occurred please email Object Obscura at ObjectObscura@gmail.com with a detailed account of what damage has occurred and include photos. Please note if the packaging was damaged when it arrived.
  • Please retain all packaging so that the item can be collected in the original packaging.

In addition to photographic evidence please provide the following in your email:

  • A Description of the item
  • A detailed description of damage or fault with the item/s
  • First and Last name
  • Email address
  • Street Address
  • Order number

Following this procedure will ensure a speedy resolution to the matter.